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Legal terms that put your account first

When you open an account with link manadototo, your deposit, withdrawal and personal data are protected under our full legal framework.

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link manadototo Legal terms that put your account first
GET LEGAL HELP

How to reach us with legal or account questions

Your account questions and legal concerns have a direct line to our support team. Players in Medan and Semarang reach the same response queue as every other region.

Email Support Send account disputes, data requests and legal questions to [email protected]. We respond within 24 hours on weekdays, 48 hours on weekends, with a reference number and full case details.
Live Chat Open the chat widget in your account lobby or on the homepage. Our Legal Desk responds between 08:00–22:00 Jakarta time daily. Paste your question and we'll escalate it if needed.
Account Settings Go to your profile, select Privacy & Legal, then choose Data Request or Report Dispute. We'll email you a secure form and confirmation within two hours.
SECURITY & COMPLIANCE

How we guard your data and keep your account safe

Every deposit and withdrawal is verified against your identity documents before the transaction clears.

Identity Verification

All new accounts require government ID and a confirmed phone number via SMS or WhatsApp. Withdrawals over Rp 5,000,000 trigger a second verification step before payout.

Encryption & Storage

We encrypt passwords with bcrypt and store them on isolated servers. Payment data is tokenized; we never see your full card or e-wallet number after the first deposit.

Session Security

Your session expires after 30 minutes of inactivity. If you log in from a new device, we send a confirmation code to your registered email within 60 seconds.

Fraud Detection

We monitor for unusual betting patterns, rapid multi-account signups and large same-day withdrawals. Our system flags high-risk activity and may pause the transaction for your protection.

Data Retention

Account data stays with us for seven years after you close your account, as required by Indonesian financial regulations. After that period, we securely delete it.

Your Data Rights

You can download your full personal file, correct any inaccuracy, or request deletion of non-essential data through your Privacy Settings. We respond within 14 days.

Answers to your legal and account-rights questions

Below are the questions we hear most often about how link manadototo handles your legal rights, your data, and your account security. If you don't see your question here, reach out to our support team at [email protected].

Contact us within 48 hours of the failed transaction with your reference number. We'll retrieve the payment status from your bank or e-wallet (DANA, OVO, GoPay, QRIS) and either re-process it or refund your chip balance. Most disputes are resolved within five business days.

You can request account closure anytime from your Privacy Settings. We'll close the account within 24 hours. Your data is retained for seven years for regulatory compliance; after that, we delete it. You can request early deletion of non-essential data separately.

We use cookies to log you in, remember your chip amount and detect unusual login activity. Essential cookies are mandatory; marketing cookies are optional and you can disable them in your Privacy Settings without losing access to your account.

Change your password immediately and contact our support team. We'll review your login history, lock suspicious sessions and reissue your account verification. If funds are involved, we investigate within 48 hours and reverse unauthorized transactions.

We never sell your personal data. We share only essential information with payment processors (DANA, OVO, GoPay, QRIS) for transaction verification, and with law enforcement where local law requires. You can see our full data-sharing policy in your account under Privacy & Legal.

Account eligibility and minimum age depend on local law. Where local law permits, players aged 18 and above may open an account. During signup, we confirm your age via your government ID.

We conduct internal security audits quarterly and third-party penetration testing twice a year. Results are reviewed by our compliance team. If we discover a vulnerability, we patch it within 72 hours and notify affected accounts if necessary.

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